After studying this chapter, you should be able to:

• Understand why shaping culture is a vital function of leadership

• Recognize the characteristics of a responsive, as opposed to a resistant, culture

• Know how to establish a high-performance culture by paying attention to both values and results

• Understand and apply how leaders shape culture and values through ceremonies, stories, symbols, language, selection and socialization, and daily actions

• Identify the cultural values associated with adaptability, achievement, involvement, and consistency cultures and the environmental conditions associated with each

• Act as a values-based leader and instill healthy values in the organizational culture

• Apply the principles of spiritual leadership to help people find deeper life meaning and a sense of membership through work