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1 Laying out a Business E-mail
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2 Launching a New Product
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3 Establishing Trade Relations
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4 Inquiring and Offering
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5 Making a Counter-offer
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6 Making a Counter Sample
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7 Discussing Time and Mode of Shipment
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8 Packaging Arrangement
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9 Terms of Payment
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10 Covering More Risks
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11 Making out Pro forma Invoice and Sales Contract
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12 Handling Customer Complaints