Project 6 (Unit 6 Troubleshooting)

Project Guidelines

This project aims to go through the areas concerning computer troubleshooting. The task is divided into three steps. Step One is about getting familiar with areas related to computer troubleshooting. In Step Two, you need to know about what a serviceman should do when facing a customer who comes for help. In Step Three, you are supposed to give a presentation and make a summary.

这个项目旨在介绍有关计算机故障排除的领域。这项任务分为三个步骤。第一步是熟悉与计算机故障排除相关的领域。在第二步中，您需要了解服务人员在面对寻求帮助的客户时应该做什么。在第三步，你应该做一个陈述和总结。

 

Activities（活动内容）

Step One

• Search for one or more computer companies that provide   excellent troubleshooting service, by going online or interviewing customers.

Step Two

• Further divide your group into two small subgroups: one plays a customer and the other, an employee in Technical Support Department;

• Role-play a conversation: the customer meets a problem with his computer and the employee helps to solve the problem.

Step Three

• Rehearse within your group and remember to get everyone involved in your group;

• Modify your conversation;

• Present it to all your classmates in class;

• Get feedback from your classmates and the teacher, and summarize your project by writing a report.

 

第一步

•通过上网或面试客户，搜索一家或多家提供优秀故障排除服务的电脑公司。

第二步

•将你的团队进一步划分为两个小分组：一个扮演客户，另一个扮演技术支持部门的员工;

•角色扮演对话：客户遇到电脑问题，员工帮助解决问题。

第三步

•在你的小组里排练，记得让每个人都加入你的小组；

•调整对话；

•在课堂上向全班同学展示；

•从你的同学和老师那里得到反馈，通过写报告来总结你的项目。

（本项目展示重点：情景对话表演。对象为客户和提供故障排除服务的电脑公司技术部门的员工。）