Sue Leeson is Director of Marketing at QVC, the global shopping channel. 

Listen to the first part of the interview and answer these questions.

In the second part, Sue talks about the secret of a really good  presentation and developing a sales pitch. Listen and complete this  paragraph.

Listen again and complete these notes.

Listen to the third part and answer these questions.

Listen to the final part. If customers want to buy a skincare product, what four things can they see on the QVC website?

Negotiating：Reaching agreement

You are going to hear a conversation between Martin, Sales Manager of Pulse, an electric-car company, and Chen, an official from the Urban Transport Department of a city in China. 

Listen and answer these questions.

Listen to the negotiation again and complete these sentences.