Richard Turner is the European Marketing Manager for a pharmaceutical company. 

Listen to the first part of the interview and  answer these questions. 

Richard talks about ‘the regulatory environment’. This is where  the authorities have official powers to control the production and safety  of drugs. Listen to the second part and complete this audio-script extract. 

Listen to the third part and say if these statements are true (T)  or false (F). 

Listen to the final part and put these stages in the correct order. 

 Listen to four people giving some numbers, phone numbers and addresses. 

Work in pairs. Say the international spelling alphabet. 

Alpha, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliet, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whisky, X-ray, Yankee, Zulu 

Check each other’s pronunciation. Then listen to the recording.

Listen to the first part of a phone conversation between a sales director, Martin, and his manager, Fiona. Answer these questions. 

Now listen to the second part and note down the following information.