教学过程 1. 布置任务。 各小组现在为Arka酒店前厅服务人员。外籍客人 Tina来聊城旅游，她曾通过电话预订3月1日至5日的一个单人间，要求房间面向公园。她现在来到前台，办理入住登记手续。请接待她并为她办理入住登记。 2. 学生分组讨论 小组内讨论作为Arka酒店前厅服务人员在办理入住登记时应该注意什么？办理入住登记的工作流程是怎样的？办理入住登记时主要运用到哪些英语知识？ 3. 展示 分小组展示讨论结果。 4. 学生互评、教师点评总结 Service Procedure 服务流程 Greet the guest. Ask the guest whether he or she has a reservation with the hotel Find the reservation in the computer for confirmation. Ask the guest to show his identification. Ask the guest to fill in the registration list. Ask the guest how to make the payment. Form the checking in record. Give the room key card to the guest. Call the bellman. Extend best wishes. 5. 教师布置口语训练任务 Tina Brown comes to Liaocheng. She has reserved a single room facing the park from March 1st to 5th. Now she is approaching to the Front Desk for check-in. You will handle the registration for her. Tina will make the payment by Visa Card. You tell Tina that her room is on the sixteenth floor. The room number is 1645. You also tell her that the bellman will show her to the room. Please make up a dialogue according to service procedure. Each group should make up a dialogue and make a role play. You need to pay attention to service skills, and you may use the following expressions: Is there anything I can do for you? 有什么可以为您效劳的吗？ Do you have a reservation? 您有预订吗？ In whose name was the reservation made? 您以谁的名义预订的？ Let me check the registration list. 让我查看一下预订表。 May I see your passport? 我能看一下你的护照吗？ Please fill in this registration form – your nationality, age, occupation, passport number, and your signature. 请在登记表上填上以下内容---国籍、年龄、职业、护照号码和你的签名。 How would you like to make your payment? 你打算如何付款？ May I take an imprint of the card, please? 请让我授权一下卡片？ I hope you will enjoy your stay here. 希望你过得愉快。 6. 学生分组讨论、编排对话并练习，将完成的对话呈现在工作页上 7. 分角色扮演，演示所编排对话 8. 学生互评、教师点评总结 示例对话 R: Receptionist G: Guest R：Good morning. Welcome to Arka Hotel. Is there anything I can do for you? G：I’d like to check in, please. R：Do you have a reservation? G：I have booked a single room for myself. R：In whose name was the reservation made? G：Tina Brown. R：Just a moment, please. Let me check the registration list. Thanks for waiting. You have a registration of a single room facing the park from March 1st to 5th, correct? G：That’s right. R：May I see your passport? G：Sure. Here you are. R：Thank you. Please fill in this registration form – your nationality, age, occupation, passport number, and your signature. G：Ok. Is that all right? R：Yes. Thanks. How would you like to make your payment? G：By Visa Card. R：May I take an imprint of the card, please? G：Certainly. R：Thank you, madam. Your room is 1645 on the sixteenth floor. Here are your key card and your breakfast coupons. G：Thank you. R：My pleasure. Just a minute, please. A bellman will show you to your room. I hope you will enjoy your stay here. 9. 记单词游戏、布置作业 教师将本课重点词汇、词组、句式以卡片形式呈现，由各小组进行抢答、计时测试等游戏，进行记忆。
| Explaining 10 minutes
Explaining 10 minutes
Explaining 20 minutes
Explaining & Reading & Practicing 10 minutes
Explaining & Reading & Practicing 35 minutes
Explaining 5 minutes |
