教学过程 1. 布置任务。 各小组现在为Arka酒店礼宾部服务人员。你陪送Wells小姐到达1568房间。你打开门、放下行李、拉开窗帘、打开空调，并向Wells小姐介绍使用电水壶。Wells小姐想请她的中国朋友们吃晚餐。你告诉她中餐厅在酒店北门左边。营业时间是上午9点至晚上10点。他们擅长北京菜，特色菜肴是北京烤鸭。你离开时，Wells小姐给你小费，你拒绝了。 2. 学生分组讨论 小组内讨论作为Arka酒店礼宾部服务人员在介绍设施和服务时应该注意什么？介绍设施和服务的工作流程是怎样的？介绍设施和服务时主要运用到哪些英语知识？ 3. 展示 分小组展示讨论结果。 4. 学生互评、教师点评总结 Main Services 主要服务 As a bellman in the Concierge Department, he can provide the following services for the guest: Accompanying the guest to the Front Desk and to the room. Introducing facilities in the room and services in the hotel. Airport picking up service. Arranging a bus to send the guest. Calling a taxi for the guest. Helping the guest with the luggage. Arranging the tour of the city. 5. 教师布置口语训练任务 You accompany Miss Wells into her room 1568. You open the room, put the luggage, draw the curtain, open the air conditioner, and introduce how to use the electric kettle on the desk. Miss Wells wants to invite her Chinese friend to have dinner. You tell her the Chinese Restaurant of hotel is on the left side of the North Gate, it opens from 9:a.m. to 10 p.m. They are good at Beijing Food and their special cuisine is Beijing roast duck. When you leave, Miss Wells want to give you tips, you refuse. Please introduce facilities in the room and services of the hotel to Miss Wells. Each group should make up a dialogue and make a role play. You need to pay attention to service skills, and you may use the following expressions: the electric kettle 电水壶 Beijing roast duck 北京烤鸭 Mid-autumn Festival 中秋节 longevity noodle 长寿面 Cafe 咖啡厅 Business Center 商务中心 Shopping Center 购物中心 Travel Counter 旅游代办处 Parking 停车场 Health Club 健身俱乐部 Recreation Center 健身中心 Beauty Parlor 美容室 Hair Salon 美发厅 Barber’s Shop 理发室 Toilet 盥洗室 Cloakroom 寄存室 Shall I draw back the curtain for you? 我为您拉开窗帘，好吗？ You can make your own tea or coffee by using the electric kettle on the desk. 您可以用桌上的电水壶烧水泡茶或冲咖啡。 Chinese Restaurant is on the left side of the South Gate. 中餐厅在南大门的左边。 It opens from 9:a.m. to 10 p.m. 营业时间是从上午9点到晚上10点。 We are good at Beijing Food. 我们擅长北京菜。 You can try Beijing roast duck here. 您可以品尝北京烤鸭。 It’s very kind of you, but I’m afraid we don’t accept tips. 您真是太好了，不过我们是不收小费的。 If there is anything I can do for you, please call me. I’m always at your service. 如果有什么我能效劳的，请给我打电话。我随时乐意为您服务。 6. 学生分组讨论、编排对话并练习，将完成的对话呈现在工作页上 7. 分角色扮演，演示所编排对话 8. 学生互评、教师点评总结 示例对话 B: Bellman G: Guest B: Here we are. This is your room 1568, Miss Wells. May I have your key card? G: Here you are. B: After you, madam. May I put your suitcases here? G: Sure, just put them anywhere. B: Shall I turn on the air conditioner? G: Yes, thank you. B: Shall I draw back the curtain for you? G: Okay. Thank you. My room just faces the little mountain. It’s beautiful B: I’m very glad you like it. G: How can make tea or coffee? B: You can make your own tea or coffee by using the electric kettle on the desk. G: Is there a Chinese Restaurant in your hotel? B: Yes, it’s on the left side of the South Gate. It’s opens from 9:00 a.m. to 11:p.m. G: I’ll invite my friends to dinner. Is their any special cuisine here？ B: Certainly. We are good at Beijing food. You can try Beijing roast duck here. G: Thank you very much. B: Is there anything else I can do for you? G: No, nothing. Here’s something for you. B: It’s very kind of you, but I’m afraid we don’t accept tips. If there is anything I can do for you, please call me. I’m always at your service. 9. 记单词游戏、布置作业 教师将本课重点词汇、词组、句式以卡片形式呈现，由各小组进行抢答、计时测试等游戏，进行记忆。
Review the knowledge and preview the next part of the textbook. | Explaining 10 minutes
Explaining 10 minutes
Explaining 20 minutes
Explaining & Reading & Practicing 10 minutes
Explaining & Reading & Practicing 35 minutes
Explaining 5 minutes |
