教学过程 1. 布置任务。 各小组现在为Arka酒店客房部服务人员。 你现在要为布莱克先生打扫房间。布莱克先生同意现在打扫房间，但是他要求你先打扫浴室。当你打扫完房间时，布莱克先生要求你给他五个衣架和一床被子。另外，他还需要一支钢笔，一个信封和一些纸来给他的朋友写信。你告诉布莱克先生另外一名服务员将很快为他送来这些物品。 2. 学生分组讨论 小组内讨论作为Arka酒店客房部服务人员在为客人打扫房间时应该注意什么？为客人打扫房间的工作流程是怎样的？为客人打扫房间时主要运用到哪些英语知识？ 3. 展示 分小组展示讨论结果。 4. 学生互评、教师点评总结 Service Procedure 服务流程 Knock at the door gently three times. Say, “Housekeeping.” Ask the guest whether to come into the room. Greet the guest. Ask the guest whether to clean the room now. Clean the room. Open the window; Disposal the rubbish; Make the bed; Clean the bathroom; Replenish the supplies; Vacuum the floor; Self-check. Express your wishes to the guest. 5. 教师布置口语训练任务 You are going to clean the room for Mr. Black now. Mr. Black agrees you to do the room now, but he asks you to clean the bathroom first. When you finish cleaning the room, Mr. Black asks you to give him five coat hangers and another quilt. Also, he needs a pen, an envelope and some paper to write a letter to his friend. You tell Mr. Black another housemaid will bring them to his room immediately. You are a housemaid. Please clean the room for the guest. Each group should make up a dialogue and make a role play. You need to pay attention to service skills, and you may use the following expressions: Housekeeping Department 客房部 coat hanger 衣架 housemaid 客服服务员 room attendant 客房服务员 bathroom 浴室 blanket 毯子 PND MUR the floor service desk 楼层服务台 pillow 枕头 quilt 被子 sheet 床单 bed cover/bed spread 床罩 mattress 门垫 coffee table 咖啡桌 thermos 热水瓶 Housekeeping, May I come in? 客房服务员，可以进来吗？ Sorry to disturb you. 很抱歉打扰您了。 May I do the room now? 我可以打扫房间吗？ I would like to write a letter to my friend. I need .... 我想写封信给我的朋友，我需要… Another housemaid will bring them to you immediately. 另一名客房服务员立刻拿给您。 6. 学生分组讨论、编排对话并练习，将完成的对话呈现在工作页上 7. 分角色扮演，演示所编排对话 8. 学生互评、教师点评总结
| Explaining 10 minutes
Explaining 10 minutes
Explaining 20 minutes
Explaining & Reading & Practicing 10 minutes
Explaining & Reading & Practicing 35 minutes
Explaining 5 minutes |
