教学过程 1. 布置任务。 各小组现在为Arka酒店洗衣部服务人员。布莱克先生向你询问酒店是否有洗衣服务。你回答是的，并向他介绍酒店的洗衣服务。布莱克先生的毛衣上面有个小洞。他希望能够修补一下。酒店可以修补，但是要在洗衣单中注明。布莱克先生还有一套西装需要熨烫。另外，布莱克先生还想清洗皮衣，但是酒店没有特殊的设备。 2. 学生分组讨论 小组内讨论作为Arka酒店洗衣部服务人员在为客人介绍洗衣服务时应该注意什么？洗衣服务工作流程是怎样的？介绍洗衣服务时主要运用到哪些英语知识？ 3. 展示 分小组展示讨论结果。 4. 学生互评、教师点评总结 Service Procedure 服务流程 Come to the guest room to collects laundry. Greet the guest. Ask the guest fill in the laundry list. Check the form. The room number; The name of the guest; The special demands of the guest. Collect the laundry and check the clothes. Deliver laundry to the guest room after laundry. 5. 教师布置口语训练任务 Mr. Black asks you if there is laundry service in the hotel. You answer “yes” and introduce to him the laundry service in the hotel. There is a hole in the sweater. He wants to deal with it. The hotel can deal with it, but this kind of special demand should be written clearly in the laundry list. Mr. Black has a set of suit, and he wants it pressed only. Mr. Black wants his leather coat to be cleaned, but the hotel has no special equipment. Please introduce laundry service of the hotel to Mr. Black. Each group should make up a dialogue and make a role play. You need to pay attention to service skills, and you may use the following expressions: laundry service 洗衣服务 same day service 普通洗衣服务 express/quick service 快洗服务 laundry list洗衣单 ironing/pressing 熨烫 washing 水洗 dry-cleaning 干洗 mending 织补 laundry bag 洗衣袋 sweater 毛衣 leather coat 皮衣 hand wash 手洗 rate list价目单 pressing only 单烫 machine wash 机洗 extra charge 附加费 date sent送洗日期 dress 连衣裙 overcoat/long coat 大衣 scarf 围巾 suit 西装 skirt 短裙 shirt衬衣 acket 短上衣，夹克 waist coat 背心，马甲 If you have any laundry, please leave it in the laundry bag behind the bathroom door. 如果日您有要洗的衣物，请房子浴室门后的洗衣袋里。 Please note on the laundry list whether you need your clothes ironed, washed, or dry-cleaned and what time you want to get them back. 请在洗衣单上注明您的衣服是需要熨烫，水洗还是干洗，还要注明何时需要取衣服。 I’m sorry, but we don’t have the special equipment to clean leather. 很抱歉，我们没有清洗皮料所需要的特殊设备。 6. 学生分组讨论、编排对话并练习，将完成的对话呈现在工作页上 7. 分角色扮演，演示所编排对话 8. 学生互评、教师点评总结 示例对话 L: Laundryman G: Guest L: Good morning. Housekeeping. How can I help you? G: Do you have laundry service? L: Yes, we have. If you have any laundry, please leave it in the laundry bag behind the bathroom door.Please note on the laundry list whether you need your clothes ironed, washed, or dry-cleaned and what time you want to get them back. G: There is a hole in my sweater. I wonder if you can deal with it. L: Certainly, we can. Please note that on the laundry list, too. G: I have to attend a meeting tomorrow. Could you have my suit pressed only? L: Of course. Is there anything else we can do for you? G: My leather coat needs cleaning. L: I’m sorry, but we don’t have the special equipment to clean leather. G: Thank you for your information. 9. 记单词游戏、布置作业 教师将本课重点词汇、词组、句式以卡片形式呈现，由各小组进行抢答、计时测试等游戏，进行记忆。 | Explaining 10 minutes
Explaining 10 minutes
Explaining 20 minutes
Explaining & Reading & Practicing 10 minutes
Explaining & Reading & Practicing 35 minutes
Explaining 5 minutes |
