Task 1 Match thewords and phrases with their meanings and discuss what makes the cabin crewinto a successful team.

 

a. looking after    passengers       b. knowing precisely each other’s    roles     c. working for each other       d. taking action       e. talking to each other     f.    working out how best to do things

Column A                            Column B

 

1. teamwork      2. good communication    3. customer care   4. problem-solving   5. crew coordination   6. decision-making

 

Task 2 Discussionon crew debriefings.

1. Where do debriefings usually takeplace?

  a. on the plane

  b. on the transit bus

   c. in the terminal

2. Who attends these meetings?

  a. only senior crew members

  b. the captain and the purser

  c. all the flight crew and cabin crew

3. What is the point of such meetings?

  a. to relax together after the flight

  b. to review the flight and any incidents

  c. to finish writing reports and completing the paper work

4. Why are they important?

  a. They are necessary for crew resource management.

  b. It’s company policy to hold them.

  c. They are part of an essential ongoing safety review.