航空服务英语口语教程

范金梅

目录

  • 1 Unit1 Making Reservations for Flight Tickets
    • 1.1 Lead in
    • 1.2 Model Dialogues
    • 1.3 Speaking Tasks
    • 1.4 Extended Reading
  • 2 Unit 2 Telephone Information
    • 2.1 Lead in
    • 2.2 Model Dialogues
    • 2.3 Speaking Tasks
    • 2.4 Extended Reading
  • 3 Unit 3 Inquiring at the Airport
    • 3.1 Lead in
    • 3.2 Model Dialogues
    • 3.3 Speaking Tasks
    • 3.4 Extended Reading
  • 4 Unit 4 Check-in Service
    • 4.1 Lead in
    • 4.2 Model Dialogues
    • 4.3 Speaking Tasks
    • 4.4 Extended Reading
  • 5 Unit 5 Baggage Acceptance
    • 5.1 Lead in
    • 5.2 Model Dialogues
    • 5.3 Speaking Tasks
    • 5.4 Extended Reading
  • 6 Unit 6 Security Check
    • 6.1 Lead in
    • 6.2 Model Dialogues
    • 6.3 Speaking Tasks
    • 6.4 Extended Reading
  • 7 Unit 7 Security Check(1)
    • 7.1 Lead in
    • 7.2 Model Dialogues
    • 7.3 Speaking Tasks
    • 7.4 Extended Reading
  • 8 Unit 8 Security Check(2)
    • 8.1 Lead in
    • 8.2 Model Dialogues
    • 8.3 Speaking Tasks
    • 8.4 Extended Reading
  • 9 Unit 9 Special Circumstances of Security Check
    • 9.1 Lead in
    • 9.2 Model Dialogues
    • 9.3 Speaking Tasks
    • 9.4 Extended Reading
  • 10 Unit 10 VIP Service
    • 10.1 Lead in
    • 10.2 Model Dialogues
    • 10.3 Speaking Tasks
    • 10.4 Extended Reading
  • 11 Unit11 Passenger Reception
    • 11.1 Lead-in
    • 11.2 Model Dialogues
    • 11.3 Speaking Tasks
    • 11.4 Extended Reading
  • 12 Unit 12 On-board Service
    • 12.1 Lead-in
    • 12.2 Model Dialogues
    • 12.3 Speaking Tasks
    • 12.4 Extended Reading
  • 13 Unit 13 In-flight Sales of Duty-free Items
    • 13.1 Lead-in
    • 13.2 Model Dialogues
    • 13.3 SpeakingTasks
    • 13.4 Extended Reading
  • 14 Unit14 Special PassengersPassengers
    • 14.1 Lead-in
    • 14.2 Model Dialogues
    • 14.3 Speaking Tasks
    • 14.4 Extended Reading
  • 15 Unit15 Preparing for Landing
    • 15.1 Lead-in
    • 15.2 Model Dialogues
    • 15.3 Speaking Tasks
    • 15.4 Extended Reading
  • 16 Unit16 Emergencies(1)
    • 16.1 Lead-in
    • 16.2 Model Dialogues
    • 16.3 Speaking Tasks
    • 16.4 Extended Reading
  • 17 Unit 17 Emergencies(2)
    • 17.1 Lead-in
    • 17.2 Model Dialogues
    • 17.3 Speaking Tasks
    • 17.4 Extended Reading
  • 18 Unit 18 Saying Goodbye
    • 18.1 Lead-in
    • 18.2 Model Dialogues
    • 18.3 Speaking Tasks
    • 18.4 Extended Reading
  • 19 Unit 19 Connecting Flight
    • 19.1 Lead-in
    • 19.2 Model Dialogues
    • 19.3 Speaking Tasks
    • 19.4 Extended Reading
  • 20 附件：
    • 20.1 Announcements
    • 20.2 Glossary
Model Dialogues


Dialogue 1


（A woman with a baby）

A: Excuse me, madam. I’m afraidyou can’t fasten your seatbelt with your baby.

P: Could you tell me what to do? You know,this is the first time I’ve flied with my baby.

A: I’m glad to help you. You’d betterfasten your seatbelt first and then hold your baby. It’ll be safe and your babywill feel more comfortable.

P: Thank you for letting meknow.

A: You’re welcome.

P: By the way, could you pleasehelp me make a bottle of milk for my baby?

A: Yes, of course. How muchwater do you need?

P: 200ml will be fine.

A: OK, wait a moment. (After a while) Here’s your baby’s milk. You can try thetemperature.

P: Thanks. Miss, are there any babycare platforms on the airplane? I need to change his diaper.

A: Yes, there’s one in each lavatory.Would you come with me and let me show you?

P: Thank you so much. I’ll try it bymyself later.

A: All right. If you need help, pleasepush the call button.

 

Dialogue 2


(A passenger needs help. A flight attendant is passing by.)

P: Excuse me, Miss! Could yougive me a hand?

A: Of course! What’s wrong?

P: I want to go to the toilet. Even thoughmy seat is close to it, it’s still quite difficult for me to make it.

A: Well, don’t worry. I can push anonboard wheelchair to help you get to the lavatory.Please wait a moment; I’ll goand get it for you!

(Two minutes later, the flight attendant pushes a wheelchair tothe passenger.)

A: Now, let me help you moveinto the wheelchair slowly. The armrest is moveable!

P: OK, I’ll have a try.

(The passenger sits in the wheelchair.)

A: Well done! Now I’ll push you to thelavatory, which has suitable handrail to assist you.

P: Thanks a lot.

(Some minutes later, the attendant helps the passenger return tohis seat.)

P: It’s really considerate ofyou! I truly appreciate what you’ve done for me!

A: Don’t mention it. Look, this one is thecall button, if you need us for anything, please don’t hesitate to push it atany time!

P: All right. Thank you verymuch.

A: You’re welcome. I hope youwill enjoy this flight.

 

babycare platform                                        婴儿护理台

diaper  [′daiəpə(r)]                                    n. 尿布,包上尿布

handrail  [′hændreil]                                 n.栏杆，扶手