Dialogue1

A: Good morning, China Southern Airlines. May I help you?

P: Good morning. I’m wondering if a child can fly alone.

A: How old is your child? And which flight do you want?

P:She’s eight years old. I’d like to book a ticket from Guangzhouto Shanghai for

her.

A:The children who are under twelve years old cannot fly alone. However, thechildren who are above five but no more than twelve years old can apply for Unaccompanied Children Service. Theflights departing from Guangzhoucan be applied by phone and paid with bank cards. Do you need to make a requestnow?

P: How should I pay for this service?

A:It is the same as children’s fare, but only economy class is available. Youneed to make a request and fill out a DeclarationForm at least 72 hours prior to the departure time. May I have your Emailaddress so I can send the form to you?

P:My Email is Lee123@qq.com. I also want to know the freebaggage allowance for Unaccompanied Children.

A:20kg. We’llsend the form to you later. Please call back as soon as you complete it, sincethe seats and the quota ofUnaccompanied Children are limited. Anything else I can do for you?

P: No, thanks.

A: You’re welcome.

 

Dialogue2

（Inquiry about Baby Service）

P: Hello. Is this the Air AsiaBooking Office?

A: Yes. What can I do for you?

P:We are going to Londonnext month and this is our first time to fly with a baby. Is there any relevant service on the flight?

A:Yes. We can offer bassinet servicefor your baby, but it is only available for infants weighing 11kg or less and no longer than 1800px. We can provide nutritious baby meals,too.

P: Great. Shall I pay for that?

A: No, they are complimentary.By the way, have you made a reservation yet?

P: No. We haven’t decided the date yet.

A:Then you may confirm a bassinet for your baby when you book your flight nexttime. There are only two bassinets on plane, so please make the request as soonas possible.

P: Thank you. I’ll do that.

A: It’s my pleasure. Have a nice day.

 

relevant ['reləvənt]                                 adj. 相关的

bassinet [ˌbæsɪ'net]                                 n. 摇篮

complimentary [ˌkɒmplɪ'mentri]                      adj. 免费赠送的

Unaccompanied Children Service                        无人陪伴儿童服务

Declaration Form [ˌdeklə'reɪʃn]                         申报单

free baggage allowance                                免费行李额

quota ['kwəʊtə]                                   n. 限额，配额