航空服务英语口语教程

范金梅

目录

  • 1 Unit1 Making Reservations for Flight Tickets
    • 1.1 Lead in
    • 1.2 Model Dialogues
    • 1.3 Speaking Tasks
    • 1.4 Extended Reading
  • 2 Unit 2 Telephone Information
    • 2.1 Lead in
    • 2.2 Model Dialogues
    • 2.3 Speaking Tasks
    • 2.4 Extended Reading
  • 3 Unit 3 Inquiring at the Airport
    • 3.1 Lead in
    • 3.2 Model Dialogues
    • 3.3 Speaking Tasks
    • 3.4 Extended Reading
  • 4 Unit 4 Check-in Service
    • 4.1 Lead in
    • 4.2 Model Dialogues
    • 4.3 Speaking Tasks
    • 4.4 Extended Reading
  • 5 Unit 5 Baggage Acceptance
    • 5.1 Lead in
    • 5.2 Model Dialogues
    • 5.3 Speaking Tasks
    • 5.4 Extended Reading
  • 6 Unit 6 Security Check
    • 6.1 Lead in
    • 6.2 Model Dialogues
    • 6.3 Speaking Tasks
    • 6.4 Extended Reading
  • 7 Unit 7 Security Check(1)
    • 7.1 Lead in
    • 7.2 Model Dialogues
    • 7.3 Speaking Tasks
    • 7.4 Extended Reading
  • 8 Unit 8 Security Check(2)
    • 8.1 Lead in
    • 8.2 Model Dialogues
    • 8.3 Speaking Tasks
    • 8.4 Extended Reading
  • 9 Unit 9 Special Circumstances of Security Check
    • 9.1 Lead in
    • 9.2 Model Dialogues
    • 9.3 Speaking Tasks
    • 9.4 Extended Reading
  • 10 Unit 10 VIP Service
    • 10.1 Lead in
    • 10.2 Model Dialogues
    • 10.3 Speaking Tasks
    • 10.4 Extended Reading
  • 11 Unit11 Passenger Reception
    • 11.1 Lead-in
    • 11.2 Model Dialogues
    • 11.3 Speaking Tasks
    • 11.4 Extended Reading
  • 12 Unit 12 On-board Service
    • 12.1 Lead-in
    • 12.2 Model Dialogues
    • 12.3 Speaking Tasks
    • 12.4 Extended Reading
  • 13 Unit 13 In-flight Sales of Duty-free Items
    • 13.1 Lead-in
    • 13.2 Model Dialogues
    • 13.3 SpeakingTasks
    • 13.4 Extended Reading
  • 14 Unit14 Special PassengersPassengers
    • 14.1 Lead-in
    • 14.2 Model Dialogues
    • 14.3 Speaking Tasks
    • 14.4 Extended Reading
  • 15 Unit15 Preparing for Landing
    • 15.1 Lead-in
    • 15.2 Model Dialogues
    • 15.3 Speaking Tasks
    • 15.4 Extended Reading
  • 16 Unit16 Emergencies(1)
    • 16.1 Lead-in
    • 16.2 Model Dialogues
    • 16.3 Speaking Tasks
    • 16.4 Extended Reading
  • 17 Unit 17 Emergencies(2)
    • 17.1 Lead-in
    • 17.2 Model Dialogues
    • 17.3 Speaking Tasks
    • 17.4 Extended Reading
  • 18 Unit 18 Saying Goodbye
    • 18.1 Lead-in
    • 18.2 Model Dialogues
    • 18.3 Speaking Tasks
    • 18.4 Extended Reading
  • 19 Unit 19 Connecting Flight
    • 19.1 Lead-in
    • 19.2 Model Dialogues
    • 19.3 Speaking Tasks
    • 19.4 Extended Reading
  • 20 附件：
    • 20.1 Announcements
    • 20.2 Glossary
Model Dialogues


Dialogue1

P: Excuse me. Where’s the check-in counter of China SouthernAirlines?

A: It is at Island C. There’s a flight information screen around thecorner. You may   

lookup the corresponding information foryour flight.

P: Oh, I have three hours before the flight departs. Where can Ikill the time?

A:Well, you can go to the waiting loungeand have a rest. There’s a waterfountain over there.

P: That’s a little bit boring. Is there a cinema here?

A:I’m afraid not. But we have free Wi-Fi, and we also have free mobilephone chargers on that pillar.

P: Sounds good. Where’s the food court?

A:The food court is on the right of the bookstore on the first floor. Go upstairsand you will find it.

P: OK. Thank you for your nice advice.

A:You’re welcome. Please return at least one hour before the departuretime for check-in. Have a nice day.

 

Dialogue2

A: Good morning. Can I help you?

P:Can you tell me where I can checkin and what procedures I should go through? It’smy first time to travel by air.

A: Which flight will you take?

P: Flight CZ 385 to Tokyo.

A: It’s an international flight. Have you got your ticket and traveldocuments?

P: Er, which travel documents should I need?

A: Have you bought your passport, visa and health card?

P: Yes. Here they are.

A:OK. All your travel documents are ready. First, you should go into thedeparture area to have your baggage checked and get your boarding pass. If you don’t have any luggage, you can go to the self-check-inkiosk, too. Then you shouldgo through all the formalities of Inspectionand Quarantine, Customs, Security Check, Immigration Inspection before you board the flight.

P: Thanks. You are really helpful.

A: You’re welcome. Have a pleasant journey.

 

flight information screen                            航班信息显示屏

corresponding [ˌkɒrə'spɒndɪŋ]                    adj. 相应的

waiting lounge                                  休息厅

water fountain                                n. 饮水器

boarding pass                                   登机牌

self-check-in kiosk                               自助值机亭

Inspection and Quarantine ['kwɒrəntiːn]                检验检疫

Customs ['kʌstəmz]                                海关

Security Check                                    安检

Immigration Inspection                             边防检查