航空服务英语口语教程

范金梅

目录

  • 1 Unit1 Making Reservations for Flight Tickets
    • 1.1 Lead in
    • 1.2 Model Dialogues
    • 1.3 Speaking Tasks
    • 1.4 Extended Reading
  • 2 Unit 2 Telephone Information
    • 2.1 Lead in
    • 2.2 Model Dialogues
    • 2.3 Speaking Tasks
    • 2.4 Extended Reading
  • 3 Unit 3 Inquiring at the Airport
    • 3.1 Lead in
    • 3.2 Model Dialogues
    • 3.3 Speaking Tasks
    • 3.4 Extended Reading
  • 4 Unit 4 Check-in Service
    • 4.1 Lead in
    • 4.2 Model Dialogues
    • 4.3 Speaking Tasks
    • 4.4 Extended Reading
  • 5 Unit 5 Baggage Acceptance
    • 5.1 Lead in
    • 5.2 Model Dialogues
    • 5.3 Speaking Tasks
    • 5.4 Extended Reading
  • 6 Unit 6 Security Check
    • 6.1 Lead in
    • 6.2 Model Dialogues
    • 6.3 Speaking Tasks
    • 6.4 Extended Reading
  • 7 Unit 7 Security Check(1)
    • 7.1 Lead in
    • 7.2 Model Dialogues
    • 7.3 Speaking Tasks
    • 7.4 Extended Reading
  • 8 Unit 8 Security Check(2)
    • 8.1 Lead in
    • 8.2 Model Dialogues
    • 8.3 Speaking Tasks
    • 8.4 Extended Reading
  • 9 Unit 9 Special Circumstances of Security Check
    • 9.1 Lead in
    • 9.2 Model Dialogues
    • 9.3 Speaking Tasks
    • 9.4 Extended Reading
  • 10 Unit 10 VIP Service
    • 10.1 Lead in
    • 10.2 Model Dialogues
    • 10.3 Speaking Tasks
    • 10.4 Extended Reading
  • 11 Unit11 Passenger Reception
    • 11.1 Lead-in
    • 11.2 Model Dialogues
    • 11.3 Speaking Tasks
    • 11.4 Extended Reading
  • 12 Unit 12 On-board Service
    • 12.1 Lead-in
    • 12.2 Model Dialogues
    • 12.3 Speaking Tasks
    • 12.4 Extended Reading
  • 13 Unit 13 In-flight Sales of Duty-free Items
    • 13.1 Lead-in
    • 13.2 Model Dialogues
    • 13.3 SpeakingTasks
    • 13.4 Extended Reading
  • 14 Unit14 Special PassengersPassengers
    • 14.1 Lead-in
    • 14.2 Model Dialogues
    • 14.3 Speaking Tasks
    • 14.4 Extended Reading
  • 15 Unit15 Preparing for Landing
    • 15.1 Lead-in
    • 15.2 Model Dialogues
    • 15.3 Speaking Tasks
    • 15.4 Extended Reading
  • 16 Unit16 Emergencies(1)
    • 16.1 Lead-in
    • 16.2 Model Dialogues
    • 16.3 Speaking Tasks
    • 16.4 Extended Reading
  • 17 Unit 17 Emergencies(2)
    • 17.1 Lead-in
    • 17.2 Model Dialogues
    • 17.3 Speaking Tasks
    • 17.4 Extended Reading
  • 18 Unit 18 Saying Goodbye
    • 18.1 Lead-in
    • 18.2 Model Dialogues
    • 18.3 Speaking Tasks
    • 18.4 Extended Reading
  • 19 Unit 19 Connecting Flight
    • 19.1 Lead-in
    • 19.2 Model Dialogues
    • 19.3 Speaking Tasks
    • 19.4 Extended Reading
  • 20 附件：
    • 20.1 Announcements
    • 20.2 Glossary
Model Dialogues

Dialogue 1

(At BaiyunInternational Airportof Guangzhou, Mrs. Ding is ready to take adomestic flight to Harbin.)

Officer A:  Excuse me, ma’am. The trolley is not allowed beyond this security point. And please waitbehind the yellow line.

Ding:     I’m sorry!

Officer B: Nextplease! Good morning, ma’am. Could you show me your ID card and boarding pass,please?

Ding:      Yes, here you are.

Officer B: This is your Two-way Permit, not ID card.

Ding:      Oh,sorry! I’ve taken it by mistake. Ugh … Is there any difference?

Officer B: Yes. Passengersneed to produce their certificatesused in the purchase of tickets. You used ID cards rather than Hong Kong and Macaupass.

Ding:      I gotit. Here is my ID card.

Officer B: Well,please remove your mask, comeforward, and look at the camera.

Ding:    Okay! Am I through now?

Officer B: Amoment, please! I need to stamp your boarding pass.

(One minute later)

OfficerB: There you go. Have a nice flight!

Ding:    Thank you!

 

Dialogue 2

(O=officer; P=passenger)

O: Excuse me, ma’am,you are not allowed to pass through the gate at the same time.

Please wait for your turn.

P: I’msorry!

O: Now it’s yourturn. Please put your carry-on baggage on theconveyorbelt, and use the tray for small objects.

P: Do I need totake my laptop and camera out of thebag?

O: Yes, you do. Take off yourhat, your coat and your boots, too.

(She walks through the gate and the alarm sets off)

O: Please come forward forcheck. Do you have anything in your pockets --- keys, cell phone, coins?

P: No.

O: Please raise your arms andturn around. You should also take off your watch.

P: All right!

O:Checking isdone. Thank you foryour cooperation.

P: By the way, canI go out after passing the security check?

O: Ofcourse, please go to the staff passageif you want to do so. But remember to go through the security check againwhen you come back.

P: Thank you verymuch.

 

trolley ['trɔli]                             n. (行李)推车

Two-way Permit / Hong Kong and Macau pass   港澳通行证            

produce [prə'dju:s]                        v. 出示

mask [mɑ:sk]                            n. 口罩

conveyor[kən'veiə(r)] belt                  n. 传送带

tray [trei]                               n. 盘，托盘

laptop ['læptɔp]                          n. 手提电脑

set off                                    引起，触发

cooperation [kəuˌɔpə'reiʃn]                 n. 合作

staff passage                            n. 员工通道