航空服务英语口语教程

范金梅

目录

  • 1 Unit1 Making Reservations for Flight Tickets
    • 1.1 Lead in
    • 1.2 Model Dialogues
    • 1.3 Speaking Tasks
    • 1.4 Extended Reading
  • 2 Unit 2 Telephone Information
    • 2.1 Lead in
    • 2.2 Model Dialogues
    • 2.3 Speaking Tasks
    • 2.4 Extended Reading
  • 3 Unit 3 Inquiring at the Airport
    • 3.1 Lead in
    • 3.2 Model Dialogues
    • 3.3 Speaking Tasks
    • 3.4 Extended Reading
  • 4 Unit 4 Check-in Service
    • 4.1 Lead in
    • 4.2 Model Dialogues
    • 4.3 Speaking Tasks
    • 4.4 Extended Reading
  • 5 Unit 5 Baggage Acceptance
    • 5.1 Lead in
    • 5.2 Model Dialogues
    • 5.3 Speaking Tasks
    • 5.4 Extended Reading
  • 6 Unit 6 Security Check
    • 6.1 Lead in
    • 6.2 Model Dialogues
    • 6.3 Speaking Tasks
    • 6.4 Extended Reading
  • 7 Unit 7 Security Check(1)
    • 7.1 Lead in
    • 7.2 Model Dialogues
    • 7.3 Speaking Tasks
    • 7.4 Extended Reading
  • 8 Unit 8 Security Check(2)
    • 8.1 Lead in
    • 8.2 Model Dialogues
    • 8.3 Speaking Tasks
    • 8.4 Extended Reading
  • 9 Unit 9 Special Circumstances of Security Check
    • 9.1 Lead in
    • 9.2 Model Dialogues
    • 9.3 Speaking Tasks
    • 9.4 Extended Reading
  • 10 Unit 10 VIP Service
    • 10.1 Lead in
    • 10.2 Model Dialogues
    • 10.3 Speaking Tasks
    • 10.4 Extended Reading
  • 11 Unit11 Passenger Reception
    • 11.1 Lead-in
    • 11.2 Model Dialogues
    • 11.3 Speaking Tasks
    • 11.4 Extended Reading
  • 12 Unit 12 On-board Service
    • 12.1 Lead-in
    • 12.2 Model Dialogues
    • 12.3 Speaking Tasks
    • 12.4 Extended Reading
  • 13 Unit 13 In-flight Sales of Duty-free Items
    • 13.1 Lead-in
    • 13.2 Model Dialogues
    • 13.3 SpeakingTasks
    • 13.4 Extended Reading
  • 14 Unit14 Special PassengersPassengers
    • 14.1 Lead-in
    • 14.2 Model Dialogues
    • 14.3 Speaking Tasks
    • 14.4 Extended Reading
  • 15 Unit15 Preparing for Landing
    • 15.1 Lead-in
    • 15.2 Model Dialogues
    • 15.3 Speaking Tasks
    • 15.4 Extended Reading
  • 16 Unit16 Emergencies(1)
    • 16.1 Lead-in
    • 16.2 Model Dialogues
    • 16.3 Speaking Tasks
    • 16.4 Extended Reading
  • 17 Unit 17 Emergencies(2)
    • 17.1 Lead-in
    • 17.2 Model Dialogues
    • 17.3 Speaking Tasks
    • 17.4 Extended Reading
  • 18 Unit 18 Saying Goodbye
    • 18.1 Lead-in
    • 18.2 Model Dialogues
    • 18.3 Speaking Tasks
    • 18.4 Extended Reading
  • 19 Unit 19 Connecting Flight
    • 19.1 Lead-in
    • 19.2 Model Dialogues
    • 19.3 Speaking Tasks
    • 19.4 Extended Reading
  • 20 附件：
    • 20.1 Announcements
    • 20.2 Glossary
Model Dialogues

Dialogue1

（A VIP passenger is making a phone call to the Baiyun Airport VIPService Center to book a VIP departure service.）

A: Hello, this is Baiyun Airport VIP Service Center.What can I do for you?

P: I’dlike to book a VIP departure service.

A: Please provide your name, flight number and information.

P:My name is David Cook. And I’ll take flight CZ 303 from Guangzhouto London at 9:30 a.m. on Dec25th.

A: What kind of membership card do you have?

P: Skyteam Elite Plus.What services can I get at the airport?

A:You can enjoy the largest and most luxuriousVIP lounge inChina,while our staff will do the check-in for you. You can also enjoy the priority passage for Inspection andQuarantine, Customs, Security Check, and Immigration Inspection. After that, wewill escort you to the boardinggate.

P: You are so thoughtful.Thank you.

A:You are welcome, Mr. Cook. Please arrive at the International VIP Lounge twohours before the departure time.

 

Dialogue2

（At the International VIP Lounge）

      

A1:Good morning. Can I help you?

P: This is David Cook. I’ve booked a VIPdeparture service last week.

A1: Please show me your travel documents.

P: Here you are.

A1: Do you have any baggage to check in? Let me do the check-infor you.

P: Only one.

A1:I’ll label the priority tag on your luggage. The airlines will takegood care of it. Now you may have a rest atthe VIP Lounge. We’ll keep track of the time to go on board.

P: Thanks.

A2:Sir, we offer refreshments buffet.There is a variety of snacks and drinks for your choice. We also have internetsurfing area and massage area. Enjoy yourself, please.

P: Thank you. You’re so nice.

（After a while）

A1:Excuse me, sir. Your flight is ready for boarding. Let me lead you to gothrough the priority passage for Inspection and Quarantine, Customs, SecurityCheck, and Immigration Inspection.

P: OK.

（After going through the procedures）

A:Sir, your boarding gate is West 2. We have a car to take you to the boardinggate. Please follow me.

（Arriving at the boarding gate）

P: Thank you for your thoughtful service.

A: It’s my pleasure. Have a nice trip.

 

Skyteam Elite Plus                         天合联盟超级精英卡

luxurious [lʌɡ'ʒʊəriəs]                      豪华的

priority [praɪ'ɒrəti]                      n. 优先

thoughtful ['θɔːtfl]                      adj. 体贴的

refreshments [rɪ'freʃmənts]               n.点心，茶点