航空服务英语口语教程

范金梅

目录

  • 1 Unit1 Making Reservations for Flight Tickets
    • 1.1 Lead in
    • 1.2 Model Dialogues
    • 1.3 Speaking Tasks
    • 1.4 Extended Reading
  • 2 Unit 2 Telephone Information
    • 2.1 Lead in
    • 2.2 Model Dialogues
    • 2.3 Speaking Tasks
    • 2.4 Extended Reading
  • 3 Unit 3 Inquiring at the Airport
    • 3.1 Lead in
    • 3.2 Model Dialogues
    • 3.3 Speaking Tasks
    • 3.4 Extended Reading
  • 4 Unit 4 Check-in Service
    • 4.1 Lead in
    • 4.2 Model Dialogues
    • 4.3 Speaking Tasks
    • 4.4 Extended Reading
  • 5 Unit 5 Baggage Acceptance
    • 5.1 Lead in
    • 5.2 Model Dialogues
    • 5.3 Speaking Tasks
    • 5.4 Extended Reading
  • 6 Unit 6 Security Check
    • 6.1 Lead in
    • 6.2 Model Dialogues
    • 6.3 Speaking Tasks
    • 6.4 Extended Reading
  • 7 Unit 7 Security Check(1)
    • 7.1 Lead in
    • 7.2 Model Dialogues
    • 7.3 Speaking Tasks
    • 7.4 Extended Reading
  • 8 Unit 8 Security Check(2)
    • 8.1 Lead in
    • 8.2 Model Dialogues
    • 8.3 Speaking Tasks
    • 8.4 Extended Reading
  • 9 Unit 9 Special Circumstances of Security Check
    • 9.1 Lead in
    • 9.2 Model Dialogues
    • 9.3 Speaking Tasks
    • 9.4 Extended Reading
  • 10 Unit 10 VIP Service
    • 10.1 Lead in
    • 10.2 Model Dialogues
    • 10.3 Speaking Tasks
    • 10.4 Extended Reading
  • 11 Unit11 Passenger Reception
    • 11.1 Lead-in
    • 11.2 Model Dialogues
    • 11.3 Speaking Tasks
    • 11.4 Extended Reading
  • 12 Unit 12 On-board Service
    • 12.1 Lead-in
    • 12.2 Model Dialogues
    • 12.3 Speaking Tasks
    • 12.4 Extended Reading
  • 13 Unit 13 In-flight Sales of Duty-free Items
    • 13.1 Lead-in
    • 13.2 Model Dialogues
    • 13.3 SpeakingTasks
    • 13.4 Extended Reading
  • 14 Unit14 Special PassengersPassengers
    • 14.1 Lead-in
    • 14.2 Model Dialogues
    • 14.3 Speaking Tasks
    • 14.4 Extended Reading
  • 15 Unit15 Preparing for Landing
    • 15.1 Lead-in
    • 15.2 Model Dialogues
    • 15.3 Speaking Tasks
    • 15.4 Extended Reading
  • 16 Unit16 Emergencies(1)
    • 16.1 Lead-in
    • 16.2 Model Dialogues
    • 16.3 Speaking Tasks
    • 16.4 Extended Reading
  • 17 Unit 17 Emergencies(2)
    • 17.1 Lead-in
    • 17.2 Model Dialogues
    • 17.3 Speaking Tasks
    • 17.4 Extended Reading
  • 18 Unit 18 Saying Goodbye
    • 18.1 Lead-in
    • 18.2 Model Dialogues
    • 18.3 Speaking Tasks
    • 18.4 Extended Reading
  • 19 Unit 19 Connecting Flight
    • 19.1 Lead-in
    • 19.2 Model Dialogues
    • 19.3 Speaking Tasks
    • 19.4 Extended Reading
  • 20 附件：
    • 20.1 Announcements
    • 20.2 Glossary
Model Dialogues

(S=steward   W=woman)

(A woman comes up to a stewardwith her boarding pass.)

S: Good afternoon, madam.Welcome on board.

W: Good afternoon. Could youplease help me find my seat?

S: (lookingat her boarding pass) That’ll be row six on the right, beside the window.Come with me, please. Can I help you with your bag?

W: Thank you very much.

S: You’re welcome. (A moment late) Here we are! This is thecall button. If you need

anything, please push it.

W: Thank you. And what aboutthis one?

S: This is the seat-reclinerbutton. If you push it, the seat of your chair slides out and

the back reclines, so you can relax and becomfortable. But during take-off and landing, the seat must be in an uprightposition.

W: Thank you so much. I’ll try it aftertake-off. Would you please help me adjust the airflow? It’s blowingright on my head. I feel a bit cold.

S: Yes. You can just turn the knobhere above you in whichever direction you like, or you can also shut it down byturning it tight to the right.

W: I see. Let me try. It’s allright now.

S: This is your seat belt. You should keepyour seat belt fastened when the plane takes off or lands. You just need toslip the belt into the buckle and pull tight.

W: Alright! Thank you very muchfor all your help.

S: You’re welcome.

 

Dialogue 2


(S=stewardess P=passenger)

S: Excuse me, what can I do foryou?

P1: There are three of us in the samefamily. My daughter is with me here, but my husband is in a seat five rowsbehind us. Could you please help us change seats with someone near us?

S: Yes, I understand. Everyone is boardingjust now. May I check it out for you later? I’ll try my best.

P1: Thanks, I appreciate that.

S: (to another passenger) Excuse me, madam, are you alone?

P2: No, we’re together. This ismy husband.

S: Yes, of course. Sorry to bother you. (to another passenger) Excuse me, sir,is this your seat?

P3: Yes, why?

S: Would you mind changing it with thefather of the girl? The family want to be together.

P3: Hmm…that depends. Where ishis seat?

S: It’s just five rows back andit’s also an aisle seat.

P3: Oh, that’s good, then, noproblem. I want an aisle seat, too.

S: Great. Thanks for your help.It makes all the difference.

P3: My pleasure.

 


stewardess  [′stju:ədis]                        n.乘务员

call button                                  呼叫按钮

seat-recliner button                           座椅躺椅按钮

recline  [ri′klain]                                 v.斜倚，躺卧

slide out                                                   滑动

airflow  [′eəfləʊ]                                 n. 气流

knob [nɒb]                                        n. 旋钮, 球形把手

buckle  ['bʌk(ə)l]                 n. 皮带扣，带扣

make all the difference               大不相同，关系重大