航空服务英语口语教程

范金梅

目录

  • 1 Unit1 Making Reservations for Flight Tickets
    • 1.1 Lead in
    • 1.2 Model Dialogues
    • 1.3 Speaking Tasks
    • 1.4 Extended Reading
  • 2 Unit 2 Telephone Information
    • 2.1 Lead in
    • 2.2 Model Dialogues
    • 2.3 Speaking Tasks
    • 2.4 Extended Reading
  • 3 Unit 3 Inquiring at the Airport
    • 3.1 Lead in
    • 3.2 Model Dialogues
    • 3.3 Speaking Tasks
    • 3.4 Extended Reading
  • 4 Unit 4 Check-in Service
    • 4.1 Lead in
    • 4.2 Model Dialogues
    • 4.3 Speaking Tasks
    • 4.4 Extended Reading
  • 5 Unit 5 Baggage Acceptance
    • 5.1 Lead in
    • 5.2 Model Dialogues
    • 5.3 Speaking Tasks
    • 5.4 Extended Reading
  • 6 Unit 6 Security Check
    • 6.1 Lead in
    • 6.2 Model Dialogues
    • 6.3 Speaking Tasks
    • 6.4 Extended Reading
  • 7 Unit 7 Security Check(1)
    • 7.1 Lead in
    • 7.2 Model Dialogues
    • 7.3 Speaking Tasks
    • 7.4 Extended Reading
  • 8 Unit 8 Security Check(2)
    • 8.1 Lead in
    • 8.2 Model Dialogues
    • 8.3 Speaking Tasks
    • 8.4 Extended Reading
  • 9 Unit 9 Special Circumstances of Security Check
    • 9.1 Lead in
    • 9.2 Model Dialogues
    • 9.3 Speaking Tasks
    • 9.4 Extended Reading
  • 10 Unit 10 VIP Service
    • 10.1 Lead in
    • 10.2 Model Dialogues
    • 10.3 Speaking Tasks
    • 10.4 Extended Reading
  • 11 Unit11 Passenger Reception
    • 11.1 Lead-in
    • 11.2 Model Dialogues
    • 11.3 Speaking Tasks
    • 11.4 Extended Reading
  • 12 Unit 12 On-board Service
    • 12.1 Lead-in
    • 12.2 Model Dialogues
    • 12.3 Speaking Tasks
    • 12.4 Extended Reading
  • 13 Unit 13 In-flight Sales of Duty-free Items
    • 13.1 Lead-in
    • 13.2 Model Dialogues
    • 13.3 SpeakingTasks
    • 13.4 Extended Reading
  • 14 Unit14 Special PassengersPassengers
    • 14.1 Lead-in
    • 14.2 Model Dialogues
    • 14.3 Speaking Tasks
    • 14.4 Extended Reading
  • 15 Unit15 Preparing for Landing
    • 15.1 Lead-in
    • 15.2 Model Dialogues
    • 15.3 Speaking Tasks
    • 15.4 Extended Reading
  • 16 Unit16 Emergencies(1)
    • 16.1 Lead-in
    • 16.2 Model Dialogues
    • 16.3 Speaking Tasks
    • 16.4 Extended Reading
  • 17 Unit 17 Emergencies(2)
    • 17.1 Lead-in
    • 17.2 Model Dialogues
    • 17.3 Speaking Tasks
    • 17.4 Extended Reading
  • 18 Unit 18 Saying Goodbye
    • 18.1 Lead-in
    • 18.2 Model Dialogues
    • 18.3 Speaking Tasks
    • 18.4 Extended Reading
  • 19 Unit 19 Connecting Flight
    • 19.1 Lead-in
    • 19.2 Model Dialogues
    • 19.3 Speaking Tasks
    • 19.4 Extended Reading
  • 20 附件：
    • 20.1 Announcements
    • 20.2 Glossary
Model Dialogues

(A=attendant P=passenger)

A: Excuse me, sir. We’re goingto serve dinner now. Would you please pull down the

tray table?

P: No problem.

A: Sir, what would you like fordinner?

P: What’s the main course,Miss?

A: It’s beef with mushroomsauce and spaghetti.

P: Oh, anything else?

A: How about fish?

P: Actually I’m a vegetarian. Ican’t eat food with meat. Do you have any special meal for me?

A: Just a moment, please. I will check thegalley. (A moment later) Wecan offer you a vegetarian meal, sir.

P: Great. What’s that?

A: We have spiced vegetablestew with rice. Does that meet your needs?

P: Great. Thank you for yourconsideration. By the way, do you have other special meals? I mean, for Hindusand Muslims too?

A: Yes, of course. We caterfor everyone.

P: That’s incredible.You’re very thoughtful.

 

Dialogue 2

P: Excuse me, Miss.

A: Yes. Can I help you?

P: I’m very tired and sleepy. But I feel alittle cold. Could you please give me a blanket?

A: Yes, of course. I will beright back.

(A minute later)

A: Sorry, Ms. There is no more blanketleft now. May I switch off the airflow for you? It’ll be warmer shortly.

P: Thanks a lot. By the way, it’s toonoisy in the cabin. Could you give me a pair of ear plugs?

A: Sure. Anything else?

P: Er… I’ll appreciate it if you bring mean eyeshade too. I’m not used to the light when I sleep.

A: I understand, but we have no eyeshadein this flight. May I put the shutter down for you?

P: Oh, that’s great. You are sothoughtful. By the way, I want to have a good rest, so please don’t wake me upfor the meal.

A: All right. I will remember.

P: Thank you very much.

A: You’re welcome. Hope youhave a good rest.

 

main course                                                  主食

spaghetti  [spə′geti]                                   n.意大利面

galley [′gæli]                                            n.（船或飞机上的）厨房

vegetable stew                                             炖菜

Hindu ['hindus]                                       n. 印度教教徒

cater for                                                        提供饮食及服务，迎合

incredible  [in′kredəbl ]                            adj. 难以置信的，不可思议的

ear plugs                                                   耳塞

eyeshade                                                      遮光眼罩

shutter [′ʃʌtə(r)]    n.遮光板（近义词window shade）