航空服务英语口语教程

范金梅

目录

  • 1 Unit1 Making Reservations for Flight Tickets
    • 1.1 Lead in
    • 1.2 Model Dialogues
    • 1.3 Speaking Tasks
    • 1.4 Extended Reading
  • 2 Unit 2 Telephone Information
    • 2.1 Lead in
    • 2.2 Model Dialogues
    • 2.3 Speaking Tasks
    • 2.4 Extended Reading
  • 3 Unit 3 Inquiring at the Airport
    • 3.1 Lead in
    • 3.2 Model Dialogues
    • 3.3 Speaking Tasks
    • 3.4 Extended Reading
  • 4 Unit 4 Check-in Service
    • 4.1 Lead in
    • 4.2 Model Dialogues
    • 4.3 Speaking Tasks
    • 4.4 Extended Reading
  • 5 Unit 5 Baggage Acceptance
    • 5.1 Lead in
    • 5.2 Model Dialogues
    • 5.3 Speaking Tasks
    • 5.4 Extended Reading
  • 6 Unit 6 Security Check
    • 6.1 Lead in
    • 6.2 Model Dialogues
    • 6.3 Speaking Tasks
    • 6.4 Extended Reading
  • 7 Unit 7 Security Check(1)
    • 7.1 Lead in
    • 7.2 Model Dialogues
    • 7.3 Speaking Tasks
    • 7.4 Extended Reading
  • 8 Unit 8 Security Check(2)
    • 8.1 Lead in
    • 8.2 Model Dialogues
    • 8.3 Speaking Tasks
    • 8.4 Extended Reading
  • 9 Unit 9 Special Circumstances of Security Check
    • 9.1 Lead in
    • 9.2 Model Dialogues
    • 9.3 Speaking Tasks
    • 9.4 Extended Reading
  • 10 Unit 10 VIP Service
    • 10.1 Lead in
    • 10.2 Model Dialogues
    • 10.3 Speaking Tasks
    • 10.4 Extended Reading
  • 11 Unit11 Passenger Reception
    • 11.1 Lead-in
    • 11.2 Model Dialogues
    • 11.3 Speaking Tasks
    • 11.4 Extended Reading
  • 12 Unit 12 On-board Service
    • 12.1 Lead-in
    • 12.2 Model Dialogues
    • 12.3 Speaking Tasks
    • 12.4 Extended Reading
  • 13 Unit 13 In-flight Sales of Duty-free Items
    • 13.1 Lead-in
    • 13.2 Model Dialogues
    • 13.3 SpeakingTasks
    • 13.4 Extended Reading
  • 14 Unit14 Special PassengersPassengers
    • 14.1 Lead-in
    • 14.2 Model Dialogues
    • 14.3 Speaking Tasks
    • 14.4 Extended Reading
  • 15 Unit15 Preparing for Landing
    • 15.1 Lead-in
    • 15.2 Model Dialogues
    • 15.3 Speaking Tasks
    • 15.4 Extended Reading
  • 16 Unit16 Emergencies(1)
    • 16.1 Lead-in
    • 16.2 Model Dialogues
    • 16.3 Speaking Tasks
    • 16.4 Extended Reading
  • 17 Unit 17 Emergencies(2)
    • 17.1 Lead-in
    • 17.2 Model Dialogues
    • 17.3 Speaking Tasks
    • 17.4 Extended Reading
  • 18 Unit 18 Saying Goodbye
    • 18.1 Lead-in
    • 18.2 Model Dialogues
    • 18.3 Speaking Tasks
    • 18.4 Extended Reading
  • 19 Unit 19 Connecting Flight
    • 19.1 Lead-in
    • 19.2 Model Dialogues
    • 19.3 Speaking Tasks
    • 19.4 Extended Reading
  • 20 附件：
    • 20.1 Announcements
    • 20.2 Glossary
Model Dialogues

(P = passenger   A = attendant)

Dialogue1

P:    Come, please! My husband is unconscious!

A:  What’s happened, madam?

P:  My husband said just now that he couldn’tbreathe. And when he tried to stand up, he just fell and fainted away…

A:   (To the unconscious man) Hello, sir, can youhear me?

P:  Oh, he is pale.

A:  He is not breathing! Please put him on thefloor. (Administers CPR. A few minutes later) Ok…he isbreathing again.

P:    Thank goodness.

A:  (To another flight attendant) Sophie, couldyou help me get the mask? Thank you, Sophie!

P:  Is he alright now? What can I do?

A:  Don’t worry. We will take care of him. But Ithink we need the help of a doctor.

 

Dialogue2

 (Announcement: Ladies and gentlemen, may Ihave your attention, please? A passenger on board is sick. If there is a doctoror a nurse, please contact us by pressing the call button immediately. Thankyou!)

A:   Excuseme, sir. Your call button is on. Are you a doctor?

P1:  Yes. My name is Tom Brown. What’s the matterwith the passenger？

A:  The elderlyman over there went unconscious just now and he stopped breathing.

P1:  Oh no!

A:I’ve administered CPR and he is now breathing again. We’ve got an oxygen maskon him. But I think he needs more help. Could you come and check?

P1:Sure. His pulse is quite weak andhis breathing is shallow… Are thereany other symptoms?

P2:Doctor, my husband complained about chest pain before he fainted away and he sweat a lot.

P1:Madam, I’m afraid that your husband is having a heart attack. (To the flight attendant) Miss, the patient needsimmediate treatment; otherwise, he would be in danger.

A:  OK. I need to inform the captain. Thank youvery much, Mr. Brown.

P1:  My pleasure.

 

unconscious [ʌn'kɒnʃəs]                  adj.失去知觉的，不省人事的

faint away                                 晕倒，不省人事

pale [peɪl]                             adj. 脸色苍白的

administer [əd'mɪnɪstə]                    v. 实施，执行

CPR (cardiopulmonary resuscitation)           心肺复苏术

pulse [pʌls]                             n.脉搏

shallow ['ʃæləʊ]                        adj. 浅的，虚弱的

symptom ['sɪmptəm]                      n.症状

sweat [swet]                             v. 出汗

heart attack                                心脏病发作