Dialogue1

(C = clerk   P = passenger)

C: Good morning, can I help you?

P: Yes. Do you have a direct flight from Xiamento New York?

C: I’mSorry, sir. We don’t have any direct flights to New York. But we can arrange a connection.You can take a connecting flight to New York by way of Chicago.

P: You mean I have to fly to Chicagofirst and then transfer to another flight?

C: Yes, you are right.

P: Do I have enough time to change flights at Chicago?

C: According to theflight schedule, you have two hours and a half for transfer and you are sure tomake it.

P: Do I have to claim mybaggage in Chicagoand have it checked again?

C: No, you don’t.Our airlines can ship your baggage all the way through to destination.Actually, as soon as the flight arrives in Chicago,the baggage handlers will transferit to the connecting flight that is boundfor New York.

P: It sounds great.

C: Yes. By the way, you’dbetter remind our agent to label your baggage as interlined baggage when you check in for your flight at theairport.

P: I will. Thank youvery much indeed.

 

Dialogue2

(C =clerk   P =passenger)

P: Good afternoon.I missed my connecting flight to Washington D.C.

C: I’mvery sorry. It’s due to the delayed arrival of CA857.

P:  Who should Icontact for help?

C: The airlines always have personnelat the arrival gate to help direct you when a flight is late. We can help youright here.

P: Fine, but what should I do now?

C: We can helpyou find an alternate flight thatwill get you where you are going.

P: I remember that when webooked this flight, our connecting flight was the only one on this day.

C:Don’tworry.Our ticketing is tied in with other airlines. Ifwe cannot accommodate you, perhaps another airline has someopen seats to your destination.

P: Where should I stay if I can’t find another flight out of heretonight?

C: Oh, sir, there is a flight out of here at 5:45 tomorrow morning.You may want to consider just staying at theairport. Or we can help you find transportation to a local hotel.

P:Will the airline pay for my room if I have to spend thenight at the airport?

C: Since the flight delay was our fault and you are continuing onwith our airline, we will cover thecost of a hotel room.

P: Fair enough. Thanks alot.

 

by way of                                   经过

baggage handlers                             行李搬运员

bound for                                   准备前往

interlined baggage                            联运行李                  

alternate[ɔ:lˈtɜ:nət]                            adj. 替换的

personnel[ˌpɜ:səˈnel]                       n.人员，员工

cover                                   v. 足以支付