目录

  • 1 Unit1 Making Reservations for Flight Tickets
    • 1.1 Lead in
    • 1.2 Model Dialogues
    • 1.3 Speaking Tasks
    • 1.4 Extended Reading
  • 2 Unit 2 Telephone Information
    • 2.1 Lead in
    • 2.2 Model Dialogues
    • 2.3 Speaking Tasks
    • 2.4 Extended Reading
  • 3 Unit 3 Inquiring at the Airport
    • 3.1 Lead in
    • 3.2 Model Dialogues
    • 3.3 Speaking Tasks
    • 3.4 Extended Reading
  • 4 Unit 4 Check-in Service
    • 4.1 Lead in
    • 4.2 Model Dialogues
    • 4.3 Speaking Tasks
    • 4.4 Extended Reading
  • 5 Unit 5 Baggage Acceptance
    • 5.1 Lead in
    • 5.2 Model Dialogues
    • 5.3 Speaking Tasks
    • 5.4 Extended Reading
  • 6 Unit 6 Security Check
    • 6.1 Lead in
    • 6.2 Model Dialogues
    • 6.3 Speaking Tasks
    • 6.4 Extended Reading
  • 7 Unit 7 Security Check(1)
    • 7.1 Lead in
    • 7.2 Model Dialogues
    • 7.3 Speaking Tasks
    • 7.4 Extended Reading
  • 8 Unit 8 Security Check(2)
    • 8.1 Lead in
    • 8.2 Model Dialogues
    • 8.3 Speaking Tasks
    • 8.4 Extended Reading
  • 9 Unit 9 Special Circumstances of Security Check
    • 9.1 Lead in
    • 9.2 Model Dialogues
    • 9.3 Speaking Tasks
    • 9.4 Extended Reading
  • 10 Unit 10 VIP Service
    • 10.1 Lead in
    • 10.2 Model Dialogues
    • 10.3 Speaking Tasks
    • 10.4 Extended Reading
  • 11 Unit11 Passenger Reception
    • 11.1 Lead-in
    • 11.2 Model Dialogues
    • 11.3 Speaking Tasks
    • 11.4 Extended Reading
  • 12 Unit 12 On-board Service
    • 12.1 Lead-in
    • 12.2 Model Dialogues
    • 12.3 Speaking Tasks
    • 12.4 Extended Reading
  • 13 Unit 13 In-flight Sales of Duty-free Items
    • 13.1 Lead-in
    • 13.2 Model Dialogues
    • 13.3 SpeakingTasks
    • 13.4 Extended Reading
  • 14 Unit14 Special PassengersPassengers
    • 14.1 Lead-in
    • 14.2 Model Dialogues
    • 14.3 Speaking Tasks
    • 14.4 Extended Reading
  • 15 Unit15 Preparing for Landing
    • 15.1 Lead-in
    • 15.2 Model Dialogues
    • 15.3 Speaking Tasks
    • 15.4 Extended Reading
  • 16 Unit16 Emergencies(1)
    • 16.1 Lead-in
    • 16.2 Model Dialogues
    • 16.3 Speaking Tasks
    • 16.4 Extended Reading
  • 17 Unit 17 Emergencies(2)
    • 17.1 Lead-in
    • 17.2 Model Dialogues
    • 17.3 Speaking Tasks
    • 17.4 Extended Reading
  • 18 Unit 18 Saying Goodbye
    • 18.1 Lead-in
    • 18.2 Model Dialogues
    • 18.3 Speaking Tasks
    • 18.4 Extended Reading
  • 19 Unit 19 Connecting Flight
    • 19.1 Lead-in
    • 19.2 Model Dialogues
    • 19.3 Speaking Tasks
    • 19.4 Extended Reading
  • 20 附件:
    • 20.1 Announcements
    • 20.2 Glossary
Announcements


       Announcement

 


1.   Ladies and Gentlemen, may I have yourattention please: We are now 

ready for check-in for(supplementary) flight ____ to ____ at counter No. ____ . Thank you.


2.   Ladies and gentlemen, may I have yourattention please: Due to 1) the poor  

weather condition at our airport 2) the poor weather conditionover the air route 3) the poor weather condition over the ____ airport 4) aircraftreallocation 5) the maintenance of the aircraft (at our airport) 6) air trafficcongestion 7) the close-down of ____ airport 8) communication trouble, the _____flight ____ to____ 1) has been delayed 2) can not leave on schedule 3) will be(further) delayed to____ :____  4) cannot take off now . (The check-in for this flight will be postponed to____ :____). Please wait in the departure hall for further information. Thank you. (If youhave any problems or questions, please contact with the 1) Irregular flightservice counter  2) service counter 3)Information desk No. ____).

3.  Goodmorning/afternoon/evening,ladies and gentlemen: Welcome aboard ______ Airlines.Please take your seat according to your seat number. Your seat number is underthe overhead compartment. Please put your luggage on the rack/stow your handluggage in the overhead compartment or under the seat in front of you and don’tput it on the aisle and emergency exits. Please take your assigned seat andkeep the aisle clear for other passengers. Thank you for your corporation.

 

4.Goodmorning/afternoon/evening,ladies and gentlemen: Welcome aboard _____I am _____,the purser for this flight, all of my colleagues will be happy of service toyou.

We will betaking off in a few minutes. Please be seated and fastened your seat belt. Openthe window shade. Your seat back and table should be returned to the uprightposition. Now the cabin flight will pre-flight safety check. Thank you for yourcorporation.

 

5.Good morning /afternoon,/evening, Ladies and Gentlemen: Welcomeaboard X Airlines flight XX _____to______(via_____) The distance between _____and_____  is____ kilometers. Our flightwill take ______ hours and _____ minutes. We will be flying at an altitude of________ meters and the average speed is_____ kilometers per hour. In order toensure the normal operation of aircraft navigation and communication systems,passengers are not allowed to use mobilephone, remote controlled toys, and other electronic devicesthroughout the flight and the laptop computers are not allowed to use duringtake-off and landing. We will take off immediately. Please be seated, fastenyour seat belt, and make sure your seat back is straight up, your tray table isclosed. Open the window shade. Make sure your carry-on items are securelystowed in the overhead bin or under the seat in front of you. (This is anon-smoking flight, please do not smoke on board.) The (chief) purser _____andother crewmembers will be sincerely at your service. We hope you enjoy theflight! Thank you!

中国国际航空公司---AirChinaCA/中国南方航空公司---ChinaSouthern AirlinesCZ/中国东方航空公司---China Eastern airlinesMU/深圳航空公司---Shenzhen AirlinesZH/海南航空公司---HainanAirlinesHU/厦门航空公司---XiamenAirlinesMF/四川航空公司---SichuanAirlines3U/上海航空公司---ShanghaiAirlinesFM/山东航空公司---ShandongAirlinesSC

 

6. Ladies and Gentlemen: We have left _____ for_____. Along thisroute, we will be flying over the provinces of _______, ... and ___,passing the cities of _____, _____,... and ___, and crossing over the ______.Breakfast /Lunch/Supper has been prepared for you. We will inform you before weserve it. Now we are going to introduce you the use of the cabin installations.This is a ____ aircraft. The back of your seat can be adjusted by pressing thebutton on the arm of your chair. The call button and reading light are aboveyour head. Press the call button to summon a flight attendant. The ventilatoris also above your head. By adjusting the airflow knob, fresh air will flow inor be cut off. Lavatories are located in the front of the cabin and in therear. Please do not smoke in the lavatories.

7.Ladiesand Gentlemen: We will beserving you meal with tea, coffee and other soft drinks. Welcome to make yourchoice. Please put down the table in front of you. For the convenience of thepassenger behind you, please return your seat back to the upright positionduring the meal service. If you have special diet requirement, please tell theflight attendant. Thank you!

8. Ladies and gentlemen: Due to turbulence weather, pleasereturn to your seat and fasten your seat belt. Use of the lavatories will besuspended during the turbulence/we’ll suspend in-flight service(lunch service)until the weather is clear. We’re sorry for the inconvenience caused.

9. Goodmorning /afternoon,/evening, Ladies and Gentlemen: Welcome aboard XX Airlines,comments form you will be highly valued in order to improve our service,  thanks for your concern and support.

10. Ladies and Gentlemen: We will be landing at _____airport inabout ______ minutes. The ground temperature is ___degrees Celsius. Thank you!

 

11.Goodmorning /afternoon,/evening, Ladies and Gentlemen: Our plane is descending now.Please be seated and fasten your seat belt. Seat backs and tables should bereturned to the upright position. All personal computers and electronic devicesshould be turned off. And please make sure that your carry-on items aresecurely stowed. We will be dimming the cabin lights for landing. Thank you!

12. Ladies and gentlemen: Our plane has landed at____ airport. Its__ local time. The temperature outside is____degrees Celsius/Fahrenheit.  The plane is taxiing. For  

  the safety of you and other passengers, please don’t stand up or open the overhead

bin for the time being. When the aircraft stops completely andthe Fasten Seat Belt

  sign is turned off,please detach the seat belt and take all your carry-on items and

  passport to complete the entry formalities in the terminal.Please be careful when 

taking bags from the overhead compartment. The checked baggage will be claimed in 

the baggage claim area. The transit passengers please go to the connection flight counter in 

the departure lounge to complete the procedures. 

Welcome to _____. Thank you for selecting_____ Airline for your travel today and we look forward to serving you again. Wish you a pleasant day. Thank you! 

 

13.Ladies and gentlemen: The plane has stopped completely. Pleasecheck to take all your belongings with you and disembark from the front /middle/ rear door. Thank youfor choosing _____ Airlines today. Have a nice day!

 

 

 

 

 

 

1.•Ladies and gentlemen,   

Welcome aboard China Southern Airlines. Yourseat number is indicated on the edge of the overhead bins. Please put yourcarry-on  baggage in the overhead bin or around the seat in front of you.

   Thank you!      

2. Ladies and Gentlemen:

We are ready for departure. Please fasten your seat belt, open the window shade, put the tray table in place,bring your seat back upright and switch off all the electronic devices, including the mobile phone in flight mode. Please do not smoke during the entire flight.

Thank you!

3. Ladies and gentlemen:

          Soft drinks and meals now are available, will you please put down the table in front of you. If you havespecial diet requirements, please tell the cabin attendants.Wealso offer you a choice of Chinese jasmine tea, coffee, milk or other softdrinks with the compliments of China Southern Airline.

                          Thank you!

 4.lLadiesand gentlemen, l    

 we will be serving your meal with tea,coffee and other soft drinks. You are welcome to choose. Please pull down thetable in front of you. For the convenience of the passenger behind you, pleasereturn your seat to the upright position during the meal service. If you havespecial diet requirements, please tell the flight attendant. 

 Thank you!