航空服务英语口语教程

范金梅

目录

  • 1 Unit1 Making Reservations for Flight Tickets
    • 1.1 Lead in
    • 1.2 Model Dialogues
    • 1.3 Speaking Tasks
    • 1.4 Extended Reading
  • 2 Unit 2 Telephone Information
    • 2.1 Lead in
    • 2.2 Model Dialogues
    • 2.3 Speaking Tasks
    • 2.4 Extended Reading
  • 3 Unit 3 Inquiring at the Airport
    • 3.1 Lead in
    • 3.2 Model Dialogues
    • 3.3 Speaking Tasks
    • 3.4 Extended Reading
  • 4 Unit 4 Check-in Service
    • 4.1 Lead in
    • 4.2 Model Dialogues
    • 4.3 Speaking Tasks
    • 4.4 Extended Reading
  • 5 Unit 5 Baggage Acceptance
    • 5.1 Lead in
    • 5.2 Model Dialogues
    • 5.3 Speaking Tasks
    • 5.4 Extended Reading
  • 6 Unit 6 Security Check
    • 6.1 Lead in
    • 6.2 Model Dialogues
    • 6.3 Speaking Tasks
    • 6.4 Extended Reading
  • 7 Unit 7 Security Check(1)
    • 7.1 Lead in
    • 7.2 Model Dialogues
    • 7.3 Speaking Tasks
    • 7.4 Extended Reading
  • 8 Unit 8 Security Check(2)
    • 8.1 Lead in
    • 8.2 Model Dialogues
    • 8.3 Speaking Tasks
    • 8.4 Extended Reading
  • 9 Unit 9 Special Circumstances of Security Check
    • 9.1 Lead in
    • 9.2 Model Dialogues
    • 9.3 Speaking Tasks
    • 9.4 Extended Reading
  • 10 Unit 10 VIP Service
    • 10.1 Lead in
    • 10.2 Model Dialogues
    • 10.3 Speaking Tasks
    • 10.4 Extended Reading
  • 11 Unit11 Passenger Reception
    • 11.1 Lead-in
    • 11.2 Model Dialogues
    • 11.3 Speaking Tasks
    • 11.4 Extended Reading
  • 12 Unit 12 On-board Service
    • 12.1 Lead-in
    • 12.2 Model Dialogues
    • 12.3 Speaking Tasks
    • 12.4 Extended Reading
  • 13 Unit 13 In-flight Sales of Duty-free Items
    • 13.1 Lead-in
    • 13.2 Model Dialogues
    • 13.3 SpeakingTasks
    • 13.4 Extended Reading
  • 14 Unit14 Special PassengersPassengers
    • 14.1 Lead-in
    • 14.2 Model Dialogues
    • 14.3 Speaking Tasks
    • 14.4 Extended Reading
  • 15 Unit15 Preparing for Landing
    • 15.1 Lead-in
    • 15.2 Model Dialogues
    • 15.3 Speaking Tasks
    • 15.4 Extended Reading
  • 16 Unit16 Emergencies(1)
    • 16.1 Lead-in
    • 16.2 Model Dialogues
    • 16.3 Speaking Tasks
    • 16.4 Extended Reading
  • 17 Unit 17 Emergencies(2)
    • 17.1 Lead-in
    • 17.2 Model Dialogues
    • 17.3 Speaking Tasks
    • 17.4 Extended Reading
  • 18 Unit 18 Saying Goodbye
    • 18.1 Lead-in
    • 18.2 Model Dialogues
    • 18.3 Speaking Tasks
    • 18.4 Extended Reading
  • 19 Unit 19 Connecting Flight
    • 19.1 Lead-in
    • 19.2 Model Dialogues
    • 19.3 Speaking Tasks
    • 19.4 Extended Reading
  • 20 附件：
    • 20.1 Announcements
    • 20.2 Glossary
Speaking Tasks

Task 1 Role play the dialogues above with your classmates. You maychange your roles while role playing.

 

Task 2 Translate thefollowing words and expressions.

1. reservea flight ticket________________     2. departuretime_______________

3.direct flight_______________________     4. one-wayticket________________

5. returnticket_______________________     6. round-tripticket______________

7. domesticflight_____________________     8. departure date_______________

9. destination________________________     10. businessclass_______________

11. earliest flight______________________    12. check the availability________

13. put on the waitinglist_______________    14. firstclass__________________

15. arrivaltime_______________________    16. economyclass_____________

17. hold for a moment_________________    18. nonstop flight_______________

 

Task 3 Fill in the following blanks with the following words andexpressions. Then practice the dialogue with your partner.


     




              
       

available;         if there is any cancellation;          I’d like to book    a ticket;

   

put you on standby;     you can reach me

   

 

       
  

 


 

 

 


P: _______________________to Los  Angeles on September 8th.

C: Just a moment,please. Let me check. I’m very sorry, sir, there are no seats ________onFriday’s flights.

P: Oh, that’s too bad. I have to leave this Friday. Whatshould I do?

C: I can___________________ if you wish.

P: That’s all right.

C: Could you please tell me your name and the telephone number?

P: My name is James Smith. _________________________at 34568999

C: Good. I’ll call you_____________________________.

 

Task 4 Give appropriate responses with given information.

P: Good morning. What flights do you have from Shanghaito San Francisco?

C: ________________________________(two flights to San Francisco leaving at2 p.m. and 5 p.m.)

P: Could I make a reservation for the first flight?

C: _____________________________________________.

P: Next Saturday, May 5th.

C: ______________________________________________.

P: Book me one first class ticket.

C: ________________________________________________.

P: My name is Andy Wang.

C: ______________________________________________________.

P: One way, please.

C:___________________________________________________________.

(Agent repeats the reservation and asks the telephone number.)

P: You can reach me at 1567926.

C: You’re all set. Mr. Wang. Have a pleasant trip.

 

Task 5 Create conversationsaccording to the following situations.

Situation 1: Mr. Li is dialing the China Southern Airlines Customer ServiceLine, 95539, to book a one-way ticket from Guangzhouto Chengdu onThursday. He wants to arrive before 16:00 p.m. to catch a meeting.

Situation 2: Michael is calling the customer office to know about the arrivaltime of  flight CA1712 from Beijing to Hangzhouto meet his client at the airport, but Michael is told that this flight will becanceled due to the bad weather.