目录

  • 1 Unit1 Making Reservations for Flight Tickets
    • 1.1 Lead in
    • 1.2 Model Dialogues
    • 1.3 Speaking Tasks
    • 1.4 Extended Reading
  • 2 Unit 2 Telephone Information
    • 2.1 Lead in
    • 2.2 Model Dialogues
    • 2.3 Speaking Tasks
    • 2.4 Extended Reading
  • 3 Unit 3 Inquiring at the Airport
    • 3.1 Lead in
    • 3.2 Model Dialogues
    • 3.3 Speaking Tasks
    • 3.4 Extended Reading
  • 4 Unit 4 Check-in Service
    • 4.1 Lead in
    • 4.2 Model Dialogues
    • 4.3 Speaking Tasks
    • 4.4 Extended Reading
  • 5 Unit 5 Baggage Acceptance
    • 5.1 Lead in
    • 5.2 Model Dialogues
    • 5.3 Speaking Tasks
    • 5.4 Extended Reading
  • 6 Unit 6 Security Check
    • 6.1 Lead in
    • 6.2 Model Dialogues
    • 6.3 Speaking Tasks
    • 6.4 Extended Reading
  • 7 Unit 7 Security Check(1)
    • 7.1 Lead in
    • 7.2 Model Dialogues
    • 7.3 Speaking Tasks
    • 7.4 Extended Reading
  • 8 Unit 8 Security Check(2)
    • 8.1 Lead in
    • 8.2 Model Dialogues
    • 8.3 Speaking Tasks
    • 8.4 Extended Reading
  • 9 Unit 9 Special Circumstances of Security Check
    • 9.1 Lead in
    • 9.2 Model Dialogues
    • 9.3 Speaking Tasks
    • 9.4 Extended Reading
  • 10 Unit 10 VIP Service
    • 10.1 Lead in
    • 10.2 Model Dialogues
    • 10.3 Speaking Tasks
    • 10.4 Extended Reading
  • 11 Unit11 Passenger Reception
    • 11.1 Lead-in
    • 11.2 Model Dialogues
    • 11.3 Speaking Tasks
    • 11.4 Extended Reading
  • 12 Unit 12 On-board Service
    • 12.1 Lead-in
    • 12.2 Model Dialogues
    • 12.3 Speaking Tasks
    • 12.4 Extended Reading
  • 13 Unit 13 In-flight Sales of Duty-free Items
    • 13.1 Lead-in
    • 13.2 Model Dialogues
    • 13.3 SpeakingTasks
    • 13.4 Extended Reading
  • 14 Unit14 Special PassengersPassengers
    • 14.1 Lead-in
    • 14.2 Model Dialogues
    • 14.3 Speaking Tasks
    • 14.4 Extended Reading
  • 15 Unit15 Preparing for Landing
    • 15.1 Lead-in
    • 15.2 Model Dialogues
    • 15.3 Speaking Tasks
    • 15.4 Extended Reading
  • 16 Unit16 Emergencies(1)
    • 16.1 Lead-in
    • 16.2 Model Dialogues
    • 16.3 Speaking Tasks
    • 16.4 Extended Reading
  • 17 Unit 17 Emergencies(2)
    • 17.1 Lead-in
    • 17.2 Model Dialogues
    • 17.3 Speaking Tasks
    • 17.4 Extended Reading
  • 18 Unit 18 Saying Goodbye
    • 18.1 Lead-in
    • 18.2 Model Dialogues
    • 18.3 Speaking Tasks
    • 18.4 Extended Reading
  • 19 Unit 19 Connecting Flight
    • 19.1 Lead-in
    • 19.2 Model Dialogues
    • 19.3 Speaking Tasks
    • 19.4 Extended Reading
  • 20 附件:
    • 20.1 Announcements
    • 20.2 Glossary
Extended Reading

Pre-flight Duties

Air cabin crew, also known as cabinattendants, air stewards, air hostesses or flight attendants, are primarilyresponsible for smooth running of the cabin and are specially trained to dealwith security and emergency situations.

Prior tothe embarkation of the passengers,the whole crew attend a pre-flight briefingheld by the captain, during which air cabin crew members are assigned theirworking positions for the upcomingflight and are also informed of the flight schedule, weather conditions, and ifthere are passengers with any special requirements, such as diabeticpassengers, passengers in wheelchairs, the number of infants, vegetarians or certain religious groupswith special dietary requirements onboard. Before boarding, they are required to carry out a multitude ofduties. For example, checking the safety equipment, ensuring the aircraft isclean and tidy and that information in the seat pockets is up to date and thatall meals and beverages are stockedon board. Shortly before the airplane takes off, they are supposed to positionthemselves to meet and greet the passengers at the passenger door, at the footof the airstair and in the aisles as the passengers board the plane and directthem to their seats, including assisting any passenger with specialrequirements, arranging seats and helping with storage of luggage if necessary.They will then demonstrate theaircraft safety procedures and equipment required in the event of an emergency such as how to fasten the seatbelts,how to put on the life vests and the oxygenmasks. After that, they will check every seat to ensure that all passengershave had their seatbelts fastened and their seats kept in an upright position,and remind the passengers to turn off electronic devices (including laptops,mobile phones, etc.).

All theseduties are conducted in the aim of creating a satisfactory state of service forthe passengers.

 

                         New Words and Expressions

 

air cabincrew                                                     空乘人员

embarkation  [ˌembɑ:'keiʃn ]                        n. 登机

briefing  [′bri:fiŋ ]                                           n. 简报

upcoming  [ʌpkʌmiŋ ]                                  adj. 即将来临的

dietary  ['daiətəri]                                           adj. 饮食方面的

a multitude of ['mʌltitju:d]                  大批的,众多的

demonstrate  [′demənstreit ]                           v. 展示

in the eventof                                                    ……发生时

oxygenmask                                                      氧气罩

 

Task 1 The pre-flight briefing is important.Put these reasons in order of importance and discuss your answers with yourpartner.

a.     to get to know eachother

b.    to be told aboutthe duties

c.     to find out theorder of service

d.    to check safety andemergency procedures

e.     to hear aboutanything special about the flight

f.     to hear about theweather en route

 

Task 2 Talk about the following questionsafter reading the material and do some extended discussion.

1. Who attends the pre-flightbriefing?

2. Who speaks at the briefing? Do theflight attendants only listen?

3. What is the most important task forthe air cabin crew right before embarkation?

4. Has there ever been a flightattendant who left a deep impression on you? Talk

about him or her.

 


Learn more professional terms for your further study.

sick bag                                                                 呕吐袋

checklist  [′tʃeklist]                                         n. 清单

ground crew                                                         地勤人员

purser [′pɜ:sə(r) ]                      n. 乘务长

bin  [bi:n]                             n. 储物箱,行李架

belt loader                                                              传送带装载机

walkway  [′wɔ:kwei] ]                                       n. 登机桥,通道

folding seat                                                           折叠式座椅

turbulence  [′tɜ:bjuləns ]                                   n.颠簸

flight engineer                                                       飞行工程师

dispatcher  [di ′spætʃə(r) ]                                n.调度员

airport traffic control        机场交通管制