职称:教师
主讲教师:丛丛
教师团队:共6位
学校: | 广东交通职业技术学院 |
开课院系: | 轨道交通学院 |
开课专业: | 城市轨道交通运营管理 |
课时: | 2 |
课程章节 | | 文件类型 | | 修改时间 | | 大小 | | 备注 | |
1.1 课程概述 |
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1.2 什么是服务 |
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2.1 城市轨道交通客运服务 |
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2.1.1 拓展 地铁人性化服务 |
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2.2 城市轨道交通客运服务与其他服务比较 |
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2.3 城市轨道交通客运服务的要求 |
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2.4 城市轨道交通客运服务原则 |
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2.5 城市轨道交通服务环境 |
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2021-10-13 | 24.83MB | ||
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3.1 城市轨道交通客运仪态--站姿 |
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2021-06-20 | 2.21MB | ||
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3.2 城市轨道交通客运仪态--走姿 |
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2019-05-15 | 541.63KB | ||
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3.3 城市轨道交通客运仪态--坐姿 |
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2021-06-20 | 1.72MB | ||
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2021-06-20 | 13.97MB | |||
3.4 城市轨道交通客运仪态--手势 |
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2021-06-20 | 1.23MB | ||
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2021-06-20 | 4.53MB | |||
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2021-06-20 | 7.38MB | |||
3.5 地铁专用手势 |
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2021-06-20 | 4.53MB | ||
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2021-06-20 | 10.93MB | |||
4.1 城市轨道交通仪容仪表打造 |
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2019-05-23 | 3.82MB | ||
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4.2 城市轨道交通员工妆容 |
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2019-05-23 | 3.82MB | ||
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2019-05-23 | 40.20MB | |||
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5.1 投诉处理原则和技巧 |
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2019-05-23 | 2.29MB | ||
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2019-05-23 | 3.04MB | |||
5.2 有责乘客投诉分类 |
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2021-06-20 | 2.30MB | ||
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5.3 案例分析 |
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2021-06-20 | 2.33MB | ||
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6.1 城市轨道交通客伤基本概念 |
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2019-05-23 | 4.76MB | ||
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6.2 客伤处理的原则及案例分析 |
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2019-05-23 | 2.43MB | ||
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2019-05-23 | 2.28MB | |||
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2019-05-23 | 534.08MB | |||
7.1 城市轨道交通服务中心岗标准化作业 |
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2019-05-23 | 5.42MB | ||
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7.2 城市轨道交通客运标准化要求 |
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2019-05-23 | 3.03MB | ||
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2019-05-23 | 389.02MB | |||
7.3 城市轨道交通检(验)票岗标准化作业 |
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2021-06-20 | 5.87MB | ||
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2021-06-20 | 686.81MB | |||
8.1 实训计划及每日安排 |
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2021-11-28 | 233.41KB | ||
8.2 20级任务1 综合评价法 |
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2021-11-29 | 267.34KB | ||
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2021-11-29 | 214.46KB | |||
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8.3 20级任务2 服务礼仪操 |
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2020-11-17 | 69.62MB | ||
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2020-11-17 | 71.72MB | |||
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2020-11-17 | 14.81KB | |||
8.4 20级任务3 设备操作 |
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8.5 任务2 visio绘制地铁路线图 |
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2020-11-16 | 8.45MB | ||
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8.7 任务4 地铁服务员技能竞赛理论赛 |
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2020-11-11 | 915.28KB | ||
9.1 微课 |
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9.2 视频 |
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9.3 动画 |
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9.4 虚拟仿真 |
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9.5.1 工作页学生版 |
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9.5.2 工作页教师版 |
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9.6 基于工作过程的教案 |
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9.7 基于工作岗位的案例库 |
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9.8 基于工作过程的试题库 |
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9.9 脚本 |
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